Certified Safety Health Manager Examination Preparation Training (CSHM)

Certified Safety Health Manager Exam Preparation

Area II. Topic A. SMBO and TQM Principles

Introduction

"Many programs are far from producing behavior which could be considered goal-oriented. Responsibilities, even with written policy, are often unclear. Participation in goal setting and decision making is almost nonexistent. Feedback and reinforcement is slow and not often connected to the amount of effort expended in safety.... The principles of MBO, adapted to safety programming (SBO), can overcome some of these failings." — Safety Management : A Human Approach, Dan Petersen, ASSE Pub.

"Total Quality Management is one label among many that is applied to the American version of what is called "The Japanese System," a system of management introduced to the Japanese by an American, Dr. W. Edwards Deming...Total Quality Management is focused on continuous improvement. While the process is improved, waste is being eliminated: all wastes by everyone in the organization." — Total Quality Safety Management, Edward E. Adams, ASSE Pub.

Exam Question Banks (10 questions each)	1 2 3 4 5 6 7 8 9 10
References & Notes Glossary Applying Deming’s 14 Points to safety Deming’s Deadly Diseases Applied to Safety What Joseph M. Juran Might Have Said About Safety What Philip B. Crosby Might Say About Safety Strategic Map for Change and Continuous Improvement Delphi Technique Cause and Effect Diagrams Cause and Effect Diagrams Total Quality Management Glossary
Section Practice Exams (30 questions each)	1 2 3
Comprehensive Practice Exams (150 questions each)	1 2 3 4 5 6

Disclaimer: This material is for training purposes only. Its purpose is to inform employers of best practices in occupational safety and health and general OSHA compliance requirements. This material is not, in any way, a substitute for any provision of the Occupational Safety and Health Act of 1970 or any standards issued by OSHA.